Refund and Returns Policy for Plaxsopic Fresh Market

Effective Date: January 6, 2025

At Plaxsopic Fresh Market, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be times when you need to return or request a refund. This policy outlines the conditions under which returns and refunds are accepted and provides guidance on how to process these requests.

1. General Policy

We want you to be fully satisfied with your purchase from Plaxsopic Fresh Market. However, due to the nature of our products, particularly high-quality perishable items like beef, crab, and alcohol (German Beer, Grappa), our refund and return policy has certain restrictions:

  • Fresh and Perishable Items (Beef, Crab): For health and safety reasons, fresh and perishable items cannot be returned or refunded unless there is a proven issue with the quality of the product.
  • Non-Perishable Items (German Beer, Grappa): Non-perishable items such as alcohol may be returned under specific circumstances, provided they are unopened and in the original packaging.

We strongly recommend checking your order upon receipt to ensure that it is correct and in good condition.

2. Eligibility for Returns

  • Damaged or Defective Products: If your order arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a return or exchange, as long as the product is in its original packaging and has not been consumed.
  • Incorrect Orders: If we have shipped the wrong item(s) or a quantity error has occurred, we will gladly accept returns and offer you either a replacement or a refund.
  • Fresh Produce: For fresh or perishable items, we cannot accept returns if the item has been consumed or altered in any way. However, if you receive any product that is not in satisfactory condition (e.g., spoiled or damaged), we will arrange for a replacement or refund.
  • Unopened Non-Perishable Items: Non-perishable items such as German Beer or Grappa may be returned if they are unopened and in the same condition as when they were received.

3. How to Request a Return or Refund

If you need to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@plaxsopic.com or call us at (765) 345-7108. Be sure to include your order number and a detailed description of the issue with the product (e.g., damaged, defective, wrong item).
  2. Return Instructions: After confirming the eligibility of your return, we will provide you with instructions for returning the item. In some cases, we may ask for photographic evidence of the issue before we authorize the return.
  3. Shipping the Item: If instructed to return the product, please package it securely and send it back to the address provided by our customer service team. The cost of return shipping may be covered by Plaxsopic Fresh Market if the return is due to our error (e.g., damaged goods, incorrect order).
  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be credited back to the original payment method within 7-10 business days.

4. Refund Methods

Refunds will be issued to the original payment method used during the purchase. If you used a credit or debit card, the refund will be processed back to the card. For PayPal or other payment services, the refund will be credited to the original account.

5. Exclusions from the Refund and Return Policy

  • Opened Alcohol Products (German Beer, Grappa): Due to state and federal regulations, we cannot accept returns or offer refunds for alcohol products that have been opened or consumed.
  • Perishable Goods: Fresh or perishable items such as beef or crab cannot be returned once they have been delivered and accepted unless there is a quality issue or the product is damaged upon arrival.
  • Sale or Discounted Items: Products purchased with special offers, discounts, or as part of a clearance sale may not be eligible for return or refund.

6. Exceptions to the Policy

We may make exceptions to this return and refund policy at our discretion. If you feel that your case warrants special consideration, please contact our customer service team, and we will review your situation on an individual basis.

7. Contact Information

If you have any questions regarding our refund and returns policy or need assistance with a return or refund request, please reach out to us at:

  • Email: info@plaxsopic.com
  • Phone Number: (765) 345-7108
  • Address: 122 N Adams St, Knightstown, Indiana (IN), United States

Our customer service team is available to assist you from 9:00 AM to 5:00 PM EST, Monday to Friday.

8. Final Note

At Plaxsopic Fresh Market, we are committed to providing premium-quality products and exceptional customer service. We understand that issues may arise, and we want to ensure that your experience with us is positive. Should you encounter any issues with your order, please don’t hesitate to reach out to our support team. We will do our best to resolve any concerns promptly and professionally.

For more information about our products, services, or to place your next order, visit our website: www.plaxsopic.com.