Shipping Policy for Plaxsopic Fresh Market

Effective Date: January 6, 2025

At Plaxsopic Fresh Market, we are dedicated to providing timely and secure delivery of your gourmet food products. Our shipping policy outlines shipping methods, timeframes, and other important details to ensure a smooth delivery process.

1. Shipping Methods and Rates

We offer a variety of shipping options to meet your needs:

  • Standard Shipping: Delivery within 5–7 business days.
  • Expedited Shipping: Delivery within 2–3 business days.
  • Overnight Shipping: Next-day delivery for orders placed before 12 PM EST (available for select items).

Shipping costs will be calculated during checkout, depending on your location and the size of your order.

2. Shipping Locations

We currently ship within the United States, including Alaska and Hawaii. At this time, we do not offer international shipping.

3. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

4. Delivery Timeframes

Delivery times depend on your chosen shipping method and the location of your order. While we strive to meet estimated delivery times, please note that we cannot guarantee them due to unforeseen delays such as weather conditions or shipping carrier issues.

5. Shipping Restrictions

Certain products, such as alcoholic beverages (e.g., German beer, Grappa), may be subject to shipping restrictions depending on your state’s regulations. It is the customer’s responsibility to verify that these items can be shipped to their location before placing the order.

6. Tracking Your Order

Once your order is shipped, you will receive an email notification with a tracking number to monitor the delivery progress. If you have trouble tracking your package or didn’t receive tracking information, please contact us at info@plaxsopic.com or (765) 345-7108.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please notify us within 48 hours of receiving the package. We will work with the carrier to resolve the issue and either replace the product or issue a refund.

8. Incorrect Shipping Information

Customers are responsible for providing correct shipping information at checkout. If an order cannot be delivered due to incorrect address details, additional fees may apply to resend the package. Please double-check your shipping information before finalizing your purchase.

9. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy. Shipping charges are generally non-refundable unless there was an error on our part.

10. Contact Us

If you have any questions or concerns regarding payment or shipping, please contact us at:

Thank you for choosing Plaxsopic Fresh Market. We are committed to delivering your premium food products with care and efficiency.